We ship to the United States and many international destinations.

All neon signs are carefully packed to ensure safe delivery. Available shipping countries may vary depending on product size and destination.

Most standard neon signs are made and shipped within 5-7 business days.

Custom neon signs usually take 7-10 business days to produce.

Estimated delivery time:

United States: 7-15 business days
International orders: 10-20 business days

Delivery times may vary depending on the destination, product size, and carrier conditions.

Please contact us within 14 days of delivery if you would like to request a return.

Returned items must be unused, undamaged, and in their original packaging.

Because custom neon signs are made specifically for each customer, custom or personalized items cannot be returned unless they arrive damaged, defective, or incorrect.

If your item arrives damaged, please contact us with photos or videos of the product and packaging so we can help arrange a replacement or solution.

Once your return is received and inspected, we will notify you by email.

Approved refunds are usually processed within 5-10 business days to your original payment method.

The time it takes for the refund to appear may depend on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.