Are LED neon signs safe?
Yes. Our LED neon signs use low-voltage LED technology, making them safer, more energy-efficient, and less fragile than traditional glass neon signs.
They are suitable for:
Home Bar
Man Cave
Game Room
Garage
Restaurant
Bedroom
Party Room
Please avoid long-term exposure to moisture, direct sunlight, or outdoor rain.
Can the product be used outdoors?
Our standard products are mainly designed for indoor use. Unless the product page clearly states that it is suitable for outdoor use, please do not place it in rain, strong wind, or high-humidity environments for long periods.
For outdoor use, please contact us first to confirm.
How long does it take to ship?
Normally, orders are shipped within 2–5 business days.
There may be slight delays during holidays, peak seasons, or for customized orders.
Once your order has shipped, you will receive tracking information.
How long does delivery take?
Delivery time depends on the destination country, shipping method, and customs processing.
For most U.S. orders, delivery usually takes several business days after the order has been shipped.
If your tracking information has not updated for a long time, you can contact us with your order number.
How can I track my order?
You can track your order through the Order Track page at the bottom of our website.
Usually, you will need to enter your order number and the email address used at checkout.
If tracking information is not available yet, the package may have just been shipped and the system may not have updated.
What should I do if my product arrives damaged?
If your product arrives damaged, does not light up, or has missing accessories, please contact us as soon as possible after receiving your order.
Please provide:
Order number
Photos or video of the product
Photos of the packaging
A brief description of the issue
We will review the situation and provide a solution, such as replacement parts, a replacement product, or other appropriate support.
Can I return the product?
Yes. We offer a 30-day return and exchange policy.
The product must be undamaged, with all accessories included, and meet the requirements of our return policy.
Customized products or products that have already been installed or used may not be eligible for return. Please check our Refund Policy page for more details.
Does the product come with a warranty?
Yes. VoltLeds offers a 2-year warranty.
If a product has a quality issue under normal use, you can contact us for support.
Damage caused by misuse, incorrect installation, unauthorized modification, water damage, dropping, or other human-caused damage is not covered by the warranty.
What payment methods do you accept?
We support common secure online payment methods. The available payment options will be shown at checkout.
All payment information is processed through a secure encrypted system. We do not store your full card information.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, please contact us as soon as possible to update your shipping address.
If the order has already been shipped, the address may not be able to be changed.
Please carefully check your shipping address, email address, and phone number before placing your order.